Frequently asked questions
Below you’ll find answers to the most common questions about our premium kiln dried logs, delivery service, moisture levels, and ordering process. If you need further assistance, feel free to contact our team anytime.
Why should I purchase premium kiln dried logs from your company?
We supply high-quality kiln dried hardwood logs that deliver excellent heat output, low moisture content, and a clean, efficient burn. Because we manage the full process — from sourcing sustainable hardwood to kiln drying, quality control and delivery — we guarantee consistent Ready to Burn certified firewood.
Our customers benefit from superior burn performance, reliable service, and competitive pricing across all log products.
How does your delivery service work for kiln dried logs?
We personally deliver and unload orders of up to 32 units, ensuring careful handling from our team. Larger pallet orders are delivered with our dedicated transport partners using tail-lift and pallet truck unloading where access allows.
You can always check whether we deliver to your address by entering your postcode at checkout. If delivery is available, the correct shipping options will appear automatically. If nothing appears, delivery is not available for that postcode.
What is the moisture content of your kiln dried logs and will they fit my wood burner?
Our kiln dried hardwood logs are processed to achieve a moisture content typically between 8–20% externally and 16–20% internally, ensuring fast ignition, strong heat output and minimal smoke.
All logs are cut to 25 cm (EU standard) length, which fits the vast majority of wood-burning stoves, fireplaces, chimineas and outdoor fire pits.
For certification details, see the official Ready to Burn guidance at:
https://woodsure.co.uk
What happens after I place an order for kiln dried logs?
Once your order is completed, you will automatically receive an order confirmation email.
Your logs are then selected for dispatch — often the same day depending on the time of purchase. When the shipment is booked, you will receive a delivery confirmation email with the expected delivery date and instructions.
How can I make a complaint regarding my firewood order?
If you have experienced an issue, please contact us at sales@premiumkilndriedlogs.co.uk with your order details and a description of the problem.
A senior member of our team will review your case and respond, typically on the same business day. We are committed to resolving all concerns quickly and professionally.
My kiln dried logs were delivered, but I’m not happy with the delivery. What should I do?
Please email sales@premiumkilndriedlogs.co.uk with full details of your delivery concern and include photographs if possible. Our team will review the situation, investigate the cause, and provide a suitable resolution.
How can I check if you deliver kiln dried logs to my area?
To verify delivery availability, simply enter your postcode during checkout. If your area is supported, the appropriate shipping or delivery options will appear automatically.
You can also view our full postcode coverage on our Delivery Areas section.
Are your kiln dried logs environmentally friendly?
Yes. Our hardwood is sustainably sourced from responsibly managed forests, and all logs are kiln dried to meet Ready to Burn environmental standards. This ensures cleaner combustion, reduced particulate emissions and improved energy efficiency compared to traditional seasoned logs.
What types of kiln dried logs do you offer?
We offer two main premium firewood options: Kiln Dried Birch Logs – fast-lighting, bright flame, low ash Kiln Dried Mixed Hardwood Logs – long burn time, excellent heat output, best value
Both options are available in nets, bulk bags and pallet quantities.